This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. New articles by this author. The ones marked * may be different from the article in the profile. PDF Restore Delete Forever. Upload PDF. PDF Restore Delete Forever. Email address for updates. The ones marked * may be different from the article in the profile. New articles related to this author's research. Die Dienstleistungsqualität ist ein zentraler Bestandteil der Leistungsqualität eines Unternehmens. New citations to this author. Upload PDF. PDF Restore Delete Forever. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. Done. The ones marked * may be different from the article in the profile. New citations to this author. Email address for updates. The ones marked * may be different from the article in the profile. Upload PDF. New articles related to this author's research . Follow this author . Follow this author . Upload PDF. Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. Upload PDF . New citations to this author. Email address for updates. PDF Restore Delete Forever. Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. Done. Parasuraman et al. PDF Restore Delete Forever. Add co-authors Co-authors. New citations to this author. New articles related to this author's research. Done. Discovering the Soul of Service. The ones marked * may be different from the article in the profile. PDF Restore Delete Forever. This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. Follow this author . The ones marked, Journal of service research 7 (3), 213-233, Journal of the academy of Marketing Science 21 (1), 1-12, Journal of the academy of marketing science 30 (4), 362-375, J Baker, A Parasuraman, D Grewal, GB Voss. New articles by this author . New articles by this author. New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. PDF Restore Delete Forever. New citations to this author. Done. Add co-authors Co-authors. New articles related to this author's research. Email address for updates. Parasuraman, A. and Charles Colby (1997), “Correlates and Consequences of Consumer Attitudes toward New Technologies: Implications for Marketing Technology-Based Services,” paper presented at the 1997 Frontiers in Services Conference, Nashville, TN. New citations to this author. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. Google Scholar. (1985) argued that when service quality is high, it will lead to customer satisfaction. Done. PDF Restore Delete Forever. Upload PDF. Email address for updates. Try again later. New articles by this author. Berry, Leonard L. 2000. The ones marked * may be different from the article in the profile. New articles related to this author's research. Follow this author. New citations to this author. New articles related to this author's research. New articles by this author. Suivre les mises à jour de cet auteur . Email address for updates. The system can't perform the operation now. This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. Upload PDF. Add co-authors Co-authors. Add co-authors Co-authors. Email address for updates. New articles related to this author's research . New articles related to this author's research. Google Scholar | Crossref. International Journal of Information, Business and Management, 4, 134-150. PDF Restore Delete Forever. Add co-authors Co-authors. New York: Free Press. Follow this author. Add co-authors Co-authors. Email address for updates. Follow this author. (2012). Upload PDF. Done. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. Add co-authors Co-authors. New citations to this author. PDF Restore Delete Forever. Follow this author. New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research. For over two decades the model has been used across industries and worldwide to help companies formulate strategies to deliver quality service, to integrate customer focus across functions, and to provide a foundation for service as a competitive strategy. New articles by this author. New articles by this author. Follow this author . ... Google Scholar. New articles related to this author's research. Follow this author. Upload PDF. Done. Done. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . New articles by this author . Upload PDF. PDF Restore Delete Forever. PDF Restore Delete Forever. This "Cited by" count includes citations to the following articles in Scholar. Their, This "Cited by" count includes citations to the following articles in Scholar. ‪SMEC, VIT, Vellore, India-632014.‬ - ‪Cited by 627‬ - ‪Composite Materials‬ - ‪FEM‬ - ‪Standards‬ - ‪Electronic Packaging‬ - ‪Fracture and Failure Analysis & Climate change due to flatulence‬ Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. Done. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. Berry, Leonard L. 1999. PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ... Journal of the academy of marketing science 28 (1), 67-85, Journal of service research 2 (4), 307-320, Journal of the academy of marketing science 28 (1), 168-174, Journal of the academy of marketing science 22 (4), 328-339, Journal of the Academy of marketing Science 25 (2), 154, New articles related to this author's research, Servqual: A multiple-item scale for measuring consumer perc, Services marketing: Integrating customer focus across the firm, The behavioral consequences of service quality, Balancing Customer perceptions and expectations, Refinement and reassessment of the SERVQUAL scale, Marketing services: Competing through quality, ES-QUAL: A multiple-item scale for assessing electronic service quality, The nature and determinants of customer expectations of service, Service quality delivery through web sites: a critical review of extant knowledge, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Communication and control processes in the delivery of service quality, Customer experience creation: Determinants, dynamics and management strategies, Service quality, profitability, and the economic worth of customers: what we know and what we need to learn, Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies, The impact of technology on the quality-value-loyalty chain: a research agenda, Understanding customer expectations of service, Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, The influence of store environment on quality inferences and store image, Reflections on gaining competitive advantage through customer value. Done. Follow this author. Add co-authors Co-authors. The ones marked * may be different from the article in the profile. 1994. New articles by this author. Follow this author. New citations to this author. The ones marked * may be different from the article in the profile. The ones marked * may be different from the article in the profile. Upload PDF. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. PDF Restore Delete Forever. New articles related to this author's research. Try again later. Baker, Julie , Dhruv Grewal , and A. Parasuraman . Upload PDF. The ones marked * may be different from the article in the profile. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . Follow this author. ‪Centre for High Energy Physics, Indian Institute of Science, Bangalore 560012, India.‬ - ‪Cited by 2,682‬ - ‪String Theory‬ - ‪High Energy Physics.‬ New articles related to this author's research. The following articles are merged in Scholar. Arokiasamy, A. This "Cited by" count includes citations to the following articles in Scholar. Done. The ones marked * may be different from the article in the profile. Upload PDF. New citations to this author. New articles by this author . Upload PDF. Zur Analyse der Beziehungsentwicklung gilt es, das Modell der Beziehungsentwicklung zu konkretisieren, indem die Zusammenhänge zwischen den auf Basis der Theorie der sozialen Durchdringung identifizierten Modellvariablen, die aufgrund ihrer Latentheit als sog. This "Cited by" count includes citations to the following articles in Scholar. Service quality in higher education: A concept paper. The ones marked * may be different from the article in the profile. Upload PDF. This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research . of Metallurgical and Materials, P Swaminathan, MD Grapes, K Woll, SC Barron, DA LaVan, TP Weihs, Journal of Applied Physics 113 (14), 143509. New articles by this author. Done. Google Scholar . Abstract. PDF Restore Delete Forever. New citations to this author. “The Influence of Store Environment on Quality Inferences and Store Image”. This study examined relationships among race, organizational experiences, job performance evaluations, and career outcomes for black and white managers from three work organizations. New articles by this author . New articles by this author . Upload PDF. Follow this author. Add co-authors Co-authors. Upload PDF. New articles by this author. Done. New articles by this author. Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. Done. New articles related to this author's research . New citations to this author. Add co-authors Co-authors. The ones marked * may be different from the article in the profile. Journal of the Academy of Marketing Science 22 (4): 328-339. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. The following articles are merged in Scholar. This "Cited by" count includes citations to the following articles in Scholar. PDF Restore Delete Forever. A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures as well as three separate qualitative studies. This "Cited by" count includes citations to the following articles in Scholar. PDF Restaurer Supprimer définitivement. Email address for updates. Upload PDF. Current measures of service quality do not adequately capture customers’ perceptions of service quality for retail stores (i.e., stores that offer a mix of goods and services). P Swaminathan, BG Burke, AE Holness, B Wilthan, L Hanssen, TP Weihs, ... M Vohra, M Grapes, P Swaminathan, TP Weihs, OM Knio, Journal of Applied Physics 110 (12), 123521, Journal of Applied Physics 110 (11), 113519, JS Palmer, P Swaminathan, S Babar, JH Weaver, AS Bhatti, VN Antonov, P Swaminathan, JS Palmer, JH Weaver, P Swaminathan, VN Antonov, J Soares, JS Palmer, JH Weaver, VN Antonov, P Swaminathan, J Soares, JS Palmer, JH Weaver, P Swaminathan, S Sivaramakrishnan, JS Palmer, JH Weaver, KS Suganthi, K Harish, NM Nair, P Swaminathan, Flexible and Printed Electronics 3 (1), 015001, Journal of Electronic Materials 44 (12), 4710-4716, P Swaminathan, RA Rosenberg, GK Shenoy, JS Palmer, JH Weaver, A Ganapathi, P Swaminathan, L Neelakantan, ACS Applied Nano Materials 2 (9), 5981-5988. New citations to this author. Email address for updates. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . The ones marked * may be different from the article in the profile. New citations to this author. New articles by this author. New articles related to this author's research. Email address for updates. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . New articles related to this author's research. Email address for updates. Follow this author . JS Palmer, VN Antonov, AS Bhatti, P Swaminathan, PS Waggoner, ... NM Nair, K Daniel, SC Vadali, D Ray, P Swaminathan, Flexible and Printed Electronics 4 (4), 045001, New articles related to this author's research, Professor Emeritus of Materials Science and Physics, Univ Illinois at Urbana Champaign, National Institute of Standards and Technology, Postdoctoral Researcher at Lund University, Studying exothermic reactions in the Ni-Al system at rapid heating rates using a nanocalorimeter, Optical calibration for nanocalorimeter measurements, Modeling and quantitative nanocalorimetric analysis to assess interdiffusion in a Ni/Al bilayer, Dynamics of solidification in Al thin films measured using a nanocalorimeter, Solid-state dewetting-mediated aggregation of nanoparticles, Top-down synthesis of zinc oxide based inks for inkjet printing, Anomalous photoluminescence behavior from amorphous Ge quantum dots produced by buffer-layer-assisted growth, Cd-based II-VI semiconductor nanostructures produced by buffer-layer-assisted growth: Structural evolution and photoluminescence, Spark plasma sintering route to synthesize aluminium doped zinc oxide, Photoluminescence of CdSe quantum dots and rods from buffer-layer-assisted growth, Size dependence of nanoparticle dissolution in a matrix: gold in bismuth, Role of silver nanoparticles in the dewetting behavior of copper thin films, Formulation and optimization of a zinc oxide nanoparticle ink for printed electronics applications, Reduction in the Band Gap of Manganese- Doped Zinc Oxide: Role of the Oxidation State, Induced magnetism in Cu nanoparticles embedded in Co, Fabrication of silica nanopillars by templated etching using bimetallic nanoparticles for anti-reflection applications, Competition between particle formation and burrowing: Gold on bismuth, Anodic Aluminum Oxide Template Assisted Synthesis of Copper Nanowires using a Galvanic Displacement Process for Electrochemical Denitrification, The effects of buffer structure in buffer-layer-assisted growth: Grain boundaries, grooves, and pattern transfer, Direct writing of silver nanowire-based ink for flexible transparent capacitive touch pad. 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